Return Policy for Hidden Cameras, Surveillance Equipment
and
Our Other Hi-Tech Products
We at Online Communications Safety Technology strive to offer our customers the
best products at the best possible prices. Due to the nature of the
products, returns will not be accepted unless the product is found to be
defective or unless otherwise explicitly stated on the specific Online
Communications Safety
Technology product page.
All returns, refunds, or exchanges must be approved by Online
Communications
Safety Technology before any products are returned.
We have implemented this policy because of the misuse of our
former liberal return policy. A few unscrupulous people have ordered our
products for specific short term uses and then returned the product in a
condition that would not allow us to resell. We test all of our products
before shipping. Your satisfaction is our number one concern. If you have
any question regarding our products, please contact safety@personal-protection-devices.com or call (503)
589-0777 before placing an
order.
RETURN POLICY: All our hidden cameras, surveillance
equipment, and other hi-tech products are special ordered by the person
ordering and are NOT subject to cancellations. Due to the nature of our
product line, returns will only be accepted for products damaged upon
shipment to the customer*. All returns must be authorized by Online
Communications Safety
Technology before product(s) is returned. All products must be returned in
the original packaging. Online Communications Safety Technology will replace, refund, or credit
your account for returned product(s) at Safety Technology's discretion.
*Special exceptions may be made on a case by case
basis determined by Online Communications Safety Technology. In this event, returns are subject
to deductions for shipping costs and a 25% restocking charge and must
be returned within a five (5) day period from date of receipt of
product(s). NO refunds will be given for products returned without
explicit permission from Online Communications Safety Technology.
Any return must be authorized by a representative of Online
Communications Safety
Technology and under no circumstances will returns be accepted otherwise.
Authorization and shipping instructions must be obtained from Online Communications
Safety
Technology. No returns will be authorized after five (5) business days of
receipt of product(s) by the customer.
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.
REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM Online
Communications Safety
Technology WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED
THE PRODUCT(S).
WARRANTY: We guarantee all Online Communications Safety Technology products to be
free of defects in workmanship and material for 90 days (unless
manufacturer's warranty is longer; please call) after sale to the
customer. We will replace or repair the product(s) at our option
providing there is no evidence of customer misuse, or alteration.
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